Senior Director, Technology Operations

Company: Southern Glazer’s

Location: Dallas, TX




The Senior Director Technology Operations is a Senior IT leader with a proven track record of leading teams to improve relationships, deliver, and support technology solutions. The job requires a transformational mindset with the ability to turn complex ideas and requirements into functional and technical solutions focused on an exceptional experience for stakeholders that add business value. This role requires technical expertise in a complex technology environment with strong business acumen 
and a strategic solutioning mindset. The Senior Director is a strong technology partner focused on delivering transformational business change in a fast-paced business environment that expects high quality delivery and continuous improvement.

This role will lead a high performing team that thinks “products” vs. “projects” and is highly customer and supplier focused. The role is both a proven Business Leader and a proven IT leader who possesses the ability to fully leverage new and existing technology platforms with a focus on meeting internal customers, external customers business objectives.



  • Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
  • Oversees and manages application development and maintenance or infrastructure efforts across SGWS
  • Proactively works with IT Architecture team to design a robust, flexible set of services and capabilities that are efficient and cost effective
  • Proactively advises on technology options and innovation for the business 
  • Serves as a partner in providing leadership for technology solutions and implementations, ensuring that a “fit for purpose” solution is designed
  • Knows business process to allow IT to create new applications and make enhancements to existing applications required by the funds and third-party business at a high velocity
  • Manages rolling three-year technology roadmaps and vision/strategy for each system and dataset ensuring adherence to a defined enterprise architecture and set of standards
  • In partnership with the Project Management Office (PMO), is responsible for delivering on the business cases
  • Manages the technology teams through also phases of the SDLC, also overseeing delivery
  • Responsible for the delivery of required technology components on time and on budget
  • Support – Escalations go directly to the technology teams
  • DevOps – standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities
  • Maintains and develops strong understanding of functional partner needs and strategic priorities
  • Mentors, develops, motivates, and coaches teams to work collaboratively and effectively
  • Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
  • Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities
  • Develops ROI analysis to help justify and maximize business and IT investments
  • Develops budget and manages work to budget
  • Ensures that solutions and services deliver at or above expected business value
  • Translates business needs into effective and improved processes and/or technical solutions or services coordinating with associated technology partners both internally and externally
  • Identifies and translates functional needs and goals into business case driven strategic roadmaps and executable portfolios of activities to achieve the business outcomes
  • Keeps abreast of technological changes, trends and innovations in the information business applications/systems field and provides technical support and direction
  • Monitors technology investment, risk, and opportunity while providing clear and consistent communication to Sr. IT leadership
  • Expands adoption of existing technology, where appropriate, to leverage enterprise solutions that meet or exceed business-partner demands
  • Manages and responds to business-partner feedback, working closely with the technical application development teams to drive continuous improvement and efficiency
  • Develops and recommends changes to systems, policies, and procedures
  • Creates measures for successful execution, including policies, processes, procedures, and controls
  • Educates ETP and business stakeholders on relevant technology capabilities to enable better IT solutions

Education and Experience:

  • Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degree)
  • 12+ years of business technology leadership/management role
  • Strong business acumen and experience is required
  • Strong track record of successful appointments in similar roles within IT
  • History of strong client support through technology management
  • Experience managing large technology teams
  • Successful track record with managing offshore/onshore resources
  • Delivers Results
  • Drives Vision & Purpose
  • Strong Business Acumen
  • Problem Solver 
  • Strategic Thinker 
  • People Management:
    • Servant Leadership 
    • Builds Strong Teams
    • Coach 
    • An inspiring and motivational leader
    • Adapts management style to each member of the team to achieve optimum results
    • Clarifies roles, responsibilities, and expectations clearly
    • Establishes and communicates clear priorities and sense of direction
  • Communication:
    • Excellent presentation and facilitation skills
    • A good listener and collaborator who partners closely others
    • Expresses ideas in a clear, fluent, and concise manner to both technical, and non-technical audiences 
    • Written and oral arguments are compelling and responsive to the needs of the audience
  • Leading Change:
    • Passionate about current trends and practices and knows when it’s the right time to adopt something new
    • Acts as a catalyst to change and stimulates others to change
    • Challenges the status quo and champions new initiatives
    • Develops an effective action plan to implement change and monitors results
    • Recognizes when change is necessary
  • Strategic Approach:
    • Able to stand back from immediate problems to focus on more far-reaching ideas
    • Develops a strategic plan to realize the vision
    • Revises and adjusts strategy considering changing circumstances
    • Takes a long-term view of organizational success
    • Works to clarify long term organizational goals
  • Demonstrated hands on leadership of large-scale process development / improvement initiatives
  • Track record of coaching and collaborating with Scrum Master(s) to deliver value
  • Experience engaging directly with stakeholders to define mission value, prioritize work and build intellectual capital in Agile techniques
  • Ability to build, coach and lead teams with Agile delivery values


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